Retail Terms & Conditions

Shipping

Estimated shipping times:

North America: 5-7 business days

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. Queen City Alchemy is not responsible for delays due to customs.

Payment Options

Secure options:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

Queen City Alchemy always keeps your payment information secure. Queen City Alchemy never retains your credit card information.

Other options:

Queen City Alchemy can't guarantee the security of these options. For details on how to pay with these methods, please contact me.

• Money Order
• Check

Returns and Exchanges

Queen City Alchemy gladly accept returns, exchanges, and cancellations.

Returns and exchanges are accepted within 14 days of delivery on items that arrive damaged or defective. Due to the nature of these products, items that are not damaged or defective may not be returned or exchanged, however, we want you to be COMPLETELY satisfied with your order and invite you to contact us with any questions or concerns regarding your order. 

Items must be shipped back and received within 30 days of delivery

You may request a cancellation of your order within 24 hours of purchase

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.